IT support and VPN

If you need help with your computer, print, email etc., please contact Aarhus BSS IT Support.

Operating status

If you are experiencing problems with the site, the operating status may contain useful information. 


VPN connections to AU require two-step authentication. This means that when you connect via VPN, you will have to log in with your AU ID and password and then accept your login with an app on your smartphone called Microsoft Authenticator. 

Note that you must be logged in to the AU network when registering, so make sure to register while you are on campus to avoid unsuccessful log-in to VPN when you are sitting at home or abroad.

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If you have any questions, please contact IT support at or 8715 0933.